How to Certify for Benefits Using “Tele-Serve” in Illinois

how does illinois tele-serve work?

DES permits you to file biweekly certifications by telephone. IDES uses a touch-tone voice response system called “Tele-Serve,” which:
1. Provides a fast, reliable way to answer questions regarding certification of your unemployment insurance
benefits.
2. Allows you to reopen your claim by telephone, under specific conditions.
3. Provides status information on your current claim [...]

What is Tele-Serve and what does it do?

For certifying (claiming weeks of unemployment Illinois)
From 5 a.m. to 9:00 p.m, Monday through Friday, including many holidays, the IDES Tele-Serve system is a fast, safe, reliable touch-tone phone service that enables you to do the following from the basic menu:
Press 1
Claim Weeks of Unemployment
Press 2
Reopen Your Claim
Press 3
Check Status Of Your Claim
Press 4
Establish or [...]

When do I certify for (UI) Unemployment Insurance for the State of Illinois

When To Certify
Approximately two weeks after you have filed your claim you must certify for benefits on the claim by calling Tele-Serve, an automated system that enables you to claim weeks of unemployment insurance benefits over the telephone.Approximately two weeks after you have filed your claim you must certify for benefits on the claim by [...]