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How to Certify for Benefits Using “Tele-Serve” in Illinois

how does illinois tele-serve work?

DES permits you to file biweekly certifications by telephone. IDES uses a touch-tone voice response system called “Tele-Serve,” which:
1. Provides a fast, reliable way to answer questions regarding certification of your unemployment insurance
benefits.
2. Allows you to reopen your claim by telephone, under specific conditions.
3. Provides status information on your current claim and tells you the date that your last benefit payment was processed.
4. Gives you general information regarding employment and unemployment services that are available through IDES.
5. Provides IDES locations when you enter your zip code.
6. Allows you to request (IRS 1099-G) information on the total amount of benefits that IDES paid to you in the past calendar year and prior calendar years (with a seven-year limit).
When you file your claim for unemployment insurance, you will receive a Tele-Serve booklet that provides detailed instructions on how to use Tele-Serve and file your biweekly claim certification by telephone.
What do you need to certify for benefits through Tele-Serve?
•Your Social Security number and your PIN.
•Any gross wages you earned or holiday pay received during the certification period.
•Your latest “Statement of Certification,” if applicable
•Paper and pencil to record information during your call.
If you have any questions about Tele-Serve, contact your local IDES office to avoid a delay.

This information is provided by the Unemployment Insurance Benefits Handbook, Illinois State of Unemployment.

This handbook is in PDF format to download Adobe PDF reader click here.

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